FlashDrops FAQ’s
We currently do not ship outside of the UK The UK left the EU with a trade deal which allows trade between the UK and the EU without tariffs or quotas. However, local taxes and charges can sometimes be applied locally to you and will diff. . . Read More
We currently do not ship outside of the UK The UK left the EU with a trade deal which allows trade between the UK and the EU without tariffs or quotas. However, local taxes and charges can sometimes be applied locally to you and will differ in each country.
As it is very hard for us to understand so many different international taxes and laws, we ask you to make your own enquiries and ensure you are happy with any extra costs that might be charged in your country before ordering.
Please check any local charges in your area before ordering as we can't be held responsible for any charges applied after shipping.
If you don’t check the local charges or they are more than expected and you don't want to pay them, you can refuse the charges and the shipment will be returned to us. Once we have received it back in the same condition, we can refund your order less any costs we incur through DHL for its return.
Shipping infoOrders are dispatched Monday-Friday excluding UK bank holidays.
Orders placed after 12pm will be dispatched the next working day and you can expect your delivery within 1-3 days working days.
Any tracking details will be advised with your dispatch confirmation.
Please ensure your contact details are correct in case of any delivery problems.
Please understand – we can only control our dispatch times - delivery times may vary at the responsibility of the courier.
UK & Northern Ireland Postal Services & Costs£6.00 DHL Express next working day tracked
Read LessFlashDropsphotoboards are 23x23 square inches by 5mm and made from a lightweight stain-resistant material making them compact enough to be transported with ease. All Surfaces are made of a strong light-weight material that will stand up to normal styling and transportation.
Our phot. . . Read More
FlashDropsphotoboards are 23x23 square inches by 5mm and made from a lightweight stain-resistant material making them compact enough to be transported with ease. All Surfaces are made of a strong light-weight material that will stand up to normal styling and transportation.
Our photography backdrops are designed with any and every one in mind, whether it be experienced photographers or people who lack photography experience. If you are someone who does not have a ‘plush’ bathroom or kitchen or someone who likes to switch up their backdrops for social media, FlashDropsare the perfect solution. We aim to enable anyone to take product and food photographs, anywhere including from the comfort of their home if they wish.
We stock a variety of Backdrop options with the most innovative product being the ‘two board backdrop bundle’ which are supplied with ‘L’ shaped brackets enabling established and budding photographers to capture images from a multitude of angles.
FlashDrops photo boards are made with interior design at the forefront, most of our backdrops are created to replicate home surfaces such as kitchen tiles and wooden and marble surfaces. In addition to this we also stock coloured abstract surfaces perfect for flat lay photography, subscribe to our mailing list for updates on our latest releases.
Read LessFlashDrops are extremely stain resistant, however if you do need to clean a mild mess please use water and a cloth to wipe the surface clean.
To protect the finish when styling, we recommend lifting and moving props (rather than dragging them across the photo board). Use extra care . . . Read More
FlashDrops are extremely stain resistant, however if you do need to clean a mild mess please use water and a cloth to wipe the surface clean.
To protect the finish when styling, we recommend lifting and moving props (rather than dragging them across the photo board). Use extra care or utilise an underlay cloth as an additional prop when using items that are heavy, or likely to leave impressions on the boards (like some plates do). Your photos will be grateful!
Recommended cleaning products:
• Water and cloth
• Water wipes
• Seventh generation multipurpose cleaning products
These three products have been rigorously tested and are proven to be FlashDrops safe.
If your backdrop doesn’t wipe clean immediately, spray with cleaner again and let stand 3-5 minutes before wiping. Repeat until the Surface wipes completely clean.
Refrain contact with non-food substances (e.g. hot wax, paint, polish) since these may stain or damage the finish of your backdrop. If you want to drizzle highly-pigmented foods or any non-foods (e.g. creams, oils, and other products) onto your backdrop, we always recommend testing them on the backside of your backdrop first.
The following cleaners are NOT FlashDrops safe, so I wouldn’t recommend trying it!
• Wipes of any kind (except water wipes)
• Cleaning agents (including Dettol, Zoflora, and Flash)
• anything containing bleach
• window cleaner
• baby wipes
• white vinegar
• dish soap
• scrubbing pad/sponge
If you want to use a cleaner that isn't on either of these lists, we strongly recommend testing it on the backside of your Backdrop first to make sure it’s FlashDrop-safe. If you are using a double sided board I suggest using the products recommended above.
Unfortunately, we can't accept returns if you do end up staining your backdrops or damaging the finish with an unapproved cleaner. Please see our return policy for more details.
Heat warningsFlashDrops are not designed to place hot objects directly on our backdrops. Always use an oven mat, heat proof mat or allow item to reach room temperature before coming into direct contact with your surface.
Backdrops left in hot environments for extended periods of time (ie. direct sunlight or a hot cars) are at risk of warping. Treat your surface as you would treat your camera and take them inside with you on hot days. If you're shooting outside, shoot in a shaded area and take extra care with darker backdrops as these attract more light and heat. Your photos will look better in a shaded area to be honest!
StorageTo best protect your surfaces, store Backdrops at room temperature and in an area that is not subject to heat or excess light. For more stylish protection, head over to our Accessories page and grab one of our Flashdrop tote bags.
Need a carrying case sooner than that? Some customers use an artist portfolio case, which can be found at most craft stores. Just make sure the inner dimensions are at least 24 x 24 inches.
Read LessOur brackets are designed to support the photoboards when creating ‘wall’ and ‘surface’ replacements. When the desired Backdrops have been chosen, place them together and the bracket will act at the ‘glue’ that holds the two boards together. The brackets create a seamless two-sided surface,. . . Read More
Our brackets are designed to support the photoboards when creating ‘wall’ and ‘surface’ replacements. When the desired Backdrops have been chosen, place them together and the bracket will act at the ‘glue’ that holds the two boards together. The brackets create a seamless two-sided surface, perfect for product and food photography. The L shaped brackets are made from a durable plastic material that ensures the brackets are sturdy and long lasting. Brackets can be purchased with our 2 and 3 board backdrop bundles or can be purchased separately on our accessories page.
Read LessYour brackets may feel tight at first (this is on purpose for optimal grip) but should loosen slightly with their first use. To open them up, press both brackets onto the side of a backdrop and them sit on there for a minute or two. That's all it takes! Your brackets should press on easily the next time you use them.
All special delivery methods with DHL are trackable via your tracking number which will take you to the shipment providers website. This information is also emailed with your dispatch confirmation and linked via that email.
If your item appears to be lost please contact us and we w. . . Read More
All special delivery methods with DHL are trackable via your tracking number which will take you to the shipment providers website. This information is also emailed with your dispatch confirmation and linked via that email.
If your item appears to be lost please contact us and we will do our best to help. In the rare instance that a parcel is lost we will seek compensation before sending a replacement.
For more shipping, P&P and delivery info please see our shipping info page
Read LessOrders are eligible for return within 30 days of delivery (according to your tracking number). Our systems is not set up for exchanges, it is best you return your order and purchase another item of your choice. If 30 days have passed since your backdrops were delivered, we unfortunat. . . Read More
Orders are eligible for return within 30 days of delivery (according to your tracking number). Our systems is not set up for exchanges, it is best you return your order and purchase another item of your choice. If 30 days have passed since your backdrops were delivered, we unfortunately can’t offer you a refund. To be eligible for a return, your item must be unused, free of stains or damage, and in the same package and condition that you received it. Once we have received it back in the same condition, we can refund your order minus any costs we incur through DHL for its return.
To begin the return process, please send us an email at info@flashdrops.co.uk Please include the following in your email:
1. Your full name
2. Contact information
3. Order number
4. Reason for the return or exchange
Can I return my product for a refund if...• I hate it
• It was a gift and I/they don't want it
• I changed my mind after opening it
The answer to the above questions is YES! As long as it is within 30 days of purchase and the backdrop is unused, free of stains, and undamaged. Email us at info@flashdrops.co.uk and we'll get the process started.
NOTE: Like Amazon.. You'll be responsible for the return shipping on returned Backdrops. We cannot refund your original or return shipping costs.
What if I....• Lost the Backdrop
• Damaged the Backdrop
The answer to the above questions is No. We have to draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that things happen, but we do stand by our Backdrops and policies.
Read LessPop us an email at info@flashdrops.co.uk We love hearing from you and are ready to help.