Delivery

What are they charges for orders outside of the UK?

We currently do not ship outside of the UK and Northern Ireland however this is something we are working hard on and plan to ship worldwide by May 2021. There may be some exceptions so please email us for further information.

The UK left the EU with a trade deal which allows trade between the UK and the EU without tariffs or quotas. However, local taxes and charges can sometimes be applied locally to you and will differ in each country.

As it is very hard for us to understand so many different international taxes and laws, we ask you to make your own enquiries and ensure you are happy with any extra costs that might be charged in your country before ordering.

Please check any local charges in your area before ordering as we can't be held responsible for any charges applied after shipping.

If you don’t check the local charges or they are more than expected and you don't want to pay them, you can refuse the charges and the shipment will be returned to us. Once we have received it back in the same condition, we can refund your order less any costs we incur through DHL for its return.

Shipping info

Orders are dispatched Monday-Friday excluding UK bank holidays.

Orders placed after 12pm will be dispatched the next working day and you can expect your delivery within 1-3 days working days.

Any tracking details will be advised with your dispatch confirmation.

Please ensure your contact details are correct in case of any delivery problems.

Please understand – we can only control our dispatch times - delivery times may vary at the responsibility of the courier.

UK & Northern Ireland Postal Services & Costs

£6.00 DHL Express next working day tracked


Returns

Orders are eligible for return within 30 days of delivery (according to your tracking number). Our systems is not set up for exchanges, it is best you return your order and purchase another item of your choice. If 30 days have passed since your backdrops were delivered, we unfortunately can’t offer you a refund. To be eligible for a return, your item must be unused, free of stains or damage, and in the same package and condition that you received it. Once we have received it back in the same condition, we can refund your order minus any costs we incur through DHL for its return.

To begin the return process, please send us an email at info@flashdrops.co.uk Please include the following in your email:

1. Your full name

2. Contact information

3. Order number

4. Reason for the return or exchange

Can I return my product for a refund if...

• I hate it

• It was a gift and I/they don't want it

• I changed my mind after opening it

The answer to the above questions is YES! As long as it is within 30 days of purchase and the backdrop is unused, free of stains, and undamaged. Email us at info@flashdrops.co.uk and we'll get the process started.

NOTE: Like Amazon.. You'll be responsible for the return shipping on returned Backdrops. We cannot refund your original or return shipping costs.

What if I....

• Lost the Backdrop

• Damaged the Backdrop

The answer to the above questions is No. We have to draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that things happen, but we do stand by our Backdrops and policies.